If you want to give your delivery recipients the option to contact you directly for help with their delivery, you can add customer service contact details to your account.
These details will then be visible by clicking the tracking link included in recipient notifications.
How to add contact details
Go to Settings > Workspace > General
Add a phone number or email to > Contact information
These details will be publicly visible to your customers via the tracking link they receive in their SMS/email recipient notifications
Contact details visible to delivery recipients
SMS/email recipient notifications contain a tracking link
Clicking this tracking link takes the recipient to a delivery tracking page
On this page recipients can see the phone number/email provided as Team contact information and a range of other useful information about their delivery.
Read next...
Click here to find out how to set up recipient notifications.
Got a question?
Contact your account manager, start a live chat, or email [email protected]