How to view all delivery analytics
Delivery analytics is available to all plans but access to historical data is limited depending on your plan type
Expert plan = access to 5 years of historical data
Premium plan = access to 1 year of historical data
Starter plan = access to 30 days of historical data
Go to > Overview page > Analytics
How to monitor individual driver data and analytics
You can see a snapshot of driver performance when you view each driver's profile
Go to > Overview page > Drivers
Click on an individual driver
Here you'll see a snapshot of that driver's performance from the last 7 days which includes:
Total number of attempted deliveries
Delivery success rate %
Average lateness
A list of and links to their most recent routes
You can also edit driver details on this page. Click here to learn how to make changes to individual driver settings.
How to export monthly data reports
Click the Export data button at the top of the screen
Choose between exporting simple or detailed data
If you export detailed data, you can select which data fields to export, and these preferences will be remembered the next time you run this export
Select the month you want to download a report for
A simple data export includes:
Route date
Driver
Assigned stops
Number of attempted stops
Number of successful stops
Number of failed stops
Total distance covered
Total time spent
A detailed data export includes:
Route
Stop number
Stop type
Address
Notes
Size
Package count
Weight
Order count
Products
Seller order ID
Seller name
Seller website
External ID
Barcodes
Spoke barcodes
Driver
Recipient name
Recipient phone
Recipient email
Stop state
Stop state description
Signee name
Photo URL
Signature URL
Location attempted latitude
Location attempted longitude
Date attempted
Time attempted
ETA (includes difference between predicted ETA and actual time of attempt)
Estimated time at stop
Date arrived
Time arrived
Date departed
Time departed
Actual time at stop
Driver notes (includes driver-provided recipient and internal notes)
Recipient notes
Distance
Travel time
Tracking code
Tracking URL
Client name
Service identifier
Custom Properties
How to customize data exports and manifests
Users on the Premium and Expert plans can customize all reports, preview changes, and download tailored data.
Select all or any field to include when exporting route data, delivery analytics, or printing a manifest. Spoke will automatically store each user’s specific preferences for each report and apply those settings to all future exports of that report.
Click > export data or print manifest
Click > customize
Select the data you wish to include using the radio buttons
Your report will update with a live preview as you make your selections
When you are happy with your selection, click > export or print
Spoke remembers each report setting for each user
How to run delivery analytics reports
Monitor performance and improve results by running reports for:
Attempted volume - Total number of attempted stops for the selected time period
All time total
Daily average
Average per driver
Stop type - Volume and ratio of delivery/pickup stop types
Successful attempts - Volume of successful attempts for the selected time period
All time total
Daily average
Average per driver
Success rate - Percentage of attempted stops completed successfully
Failed attempts - Volume of failed attempts for the selected time period
All time total
Daily average
Average per driver
Failure rate - Percentage of attempted stops that have failed
Percentage of late stops - Percentage of stops that are delivered later than their ETA
Average lateness - Average time delay for late stops
Failed delivery reasons - Breakdown of the reasons for late deliveries reported by drivers
Cost per delivery over time—The calculated average cost of each delivery over time, using the following equation:
(Total time taken by driver x hourly wage) + (distance by drivers x cost per mile) / number of stops
The default value for cost per delivery over time is set at $10/hr + $0.4/mile.
To set different values for this calculation go to > Settings > Team settings and set your own custom cost figures.
Route duration compared to estimate - The average duration of all completed routes compared to the estimated duration
All reports can be filtered by:
Team
Individual driver
Day
Week
Month
Quarter
Year
Last 7 days/4 weeks/3 months/ 12 months
All time
Custom time period
Delivery Analytics Reports View
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