How to edit your billing information, monitor usage, and see invoice history
Go to Settings > Workspace > Plan & Billing
The Billing tab lets you view/edit your:
Billing cycle time period
How many completed stops have been used
Payment history
What payment method is on your account
Your billing information
The Invoice History tab lets you view/edit your:
Invoices, and you can download a copy of any invoice
The Plan tab lets you view/edit your:
Current plan and features
Use the plan calculator to estimate costs based on increased/decreased stop volumes
How does billing work?
Each plan includes a number of monthly stops, which are renewed on the 1st day of your next monthly subscription cycle. Additional stops used outside of your plan allowance are charged per stop.
Using additional stops does not require any action from your end. Spoke Dispatch automatically tracks your usage and will bill you accordingly.
A monthly bill will be sent to you automatically.
The total cost of your bill will include:
The base cost of the plan you are subscribed to
The cost of any additional stops charged at a price-per-stop rate
The cost for any SMS notifications sent
To find out more about Twilio SMS pricing information, click here and select your location from the drop-down menu to see costs for your country.
Example billing cycle
Month 1 - Plan base price
Month 2 - Plan base price + the cost of any additional stops used in Month 1
Month 3 - Plan base price + the cost of any additional stops used in Month 2
To see all pricing and plan information click here.
How to change your billing date
By default, your billing date is the date you created your account, but if you would like to set a custom billing date, you can opt for the 1st or 15th of the month.
You are only able to change your billing date once, and that change will be permanent.
Go to Settings > Workspace > Plan & Billing
Go to the Billing tab > Billing details > Billing date > click > Manage
Select the 1st or 15th day of the month and click > Save
Your new billing date is effective immediately
How to request a payment extension
If you need to request a payment extension to help with your business's cash flow, you can request up to 3 payment extensions per year to extend your invoice due date by 14 days if your account meets the following criteria:
Your account must have been active for at least 6 of the last 12 months
Your account can have no more than 1 pending invoice
To request a payment extension:
Go to Settings > Workspace > Plan & Billing
Go to the Billing tab > Payments > click > Request
Your extension request will be approved immediately if you meet the criteria
Your invoice due date will be extended by 14 days, but your billing cycle will remain unchanged
SMS Recipient Notifications
SMS Recipient Notifications are charged according to our messaging partner Twilio.
Read more about sending Recipient Notifications by email or SMS here.
Read next...
Click here to find out how to upgrade, downgrade or cancel your subscription.
Got a question?
Contact your account manager, start a live chat, or email [email protected]